Frequently Asked Questions

Everything you need to know about ExhibitNet’s cellular Wi-Fi solutions.

Venue Wi-Fi is shared among thousands of attendees and exhibitors, leading to slow speeds and dropped connections during peak hours. ExhibitNet provides dedicated cellular networks using 5G/4G LTE directly to your booth. Your bandwidth is yours alone — not shared with the rest of the convention center.
Absolutely! Our hotspots arrive pre-configured with your custom SSID and password. Simply power on the device and connect your equipment. For larger deployments, we recommend our on-site technician service for optimal placement and performance tuning.
Yes! We offer 10-20% discounts depending on your package and event length. Contact us with your event dates and we’ll provide a custom multi-day quote.
We can scale on demand. Contact our 24/7 support team and we can activate additional capacity remotely within minutes, or deploy additional equipment if needed.
Yes. Every ExhibitNet connection features private SSIDs with WPA2/WPA3 encryption. Our Pro and Premium packages also include optional VPN tunnel access for an additional layer of security when accessing corporate resources.
We utilize T-Mobile, AT&T, and Verizon networks. Our Pro and Premium packages feature multi-carrier failover — if one carrier experiences congestion at a venue, your connection automatically switches to the next strongest signal.
We recommend booking at least 2 weeks before your event to ensure equipment availability. For large events or peak trade show season, 4+ weeks is ideal.
Pro and Premium packages include 24/7 support with response times under 15 minutes. Our monitoring systems detect and resolve most issues before you even notice them.
Currently we serve events across all 50 US states and select Canadian venues. International coverage is expanding — contact us to discuss your specific needs.
Cancel up to 7 days before your event for a full refund. Cancellations within 7 days are eligible for a 50% refund or full credit toward a future event.

Still Have Questions?

Our team is happy to help. Reach out anytime.